Customer Service

Our Security Policy: Encrypted, Authenticated, Guaranteed Security

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-266-9461 or email bob@boozingear.com.

Our Privacy Policy: We don't share nuttin' wit nobody!

Privacy Notice

This privacy notice discloses the privacy practices for Boozin Gear, Inc. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. In some instances, we may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Satisfaction Guarantee. Don’t Worry. Be Happy.

Hey, we just don’t sell stuff, we buy stuff online too. And we know it sucks when what you buy online gets to you and it isn’t what you thought, doesn’t fit, or it’s a “it’s-the-thought-that-counts” kinda gift. You can return nearly* anything within 30 days for a full refund without a re-stocking fee. We're also pretty generous about offering coupons.

Returns Policy. Don’t Like It? Send it back.

Sorry that didn’t work for you! We’ll happily refund 100% of the original purchase price of the returned items to the original purchaser via the same means they paid with the following exceptions:

 

*Exceptions:
  • Purchased more than 30 days ago
  • Has been used, worn, washed or damaged
  • Is swimwear, pajama’s/lounge wear or underwear
  • Is a costume. (Save it for next year!)
(Translation. Don’t wear it and we’ll refund it on the card that purchased it)

Exchange Policy. Don’t Like It? Try Again!

We’ll exchange what you got with what you need! Provided the product you’d like to exchange complies with our return policy above, we’ll gladly replace your returned item with your desired replacement without any additional shipping charges as long as they’re similar items. (Translation: Exchange that T-shirt for a barstool and we’ll bug ya to pay for the additional shipping cost)

 

And if your replacement items cost less than the returned item at the time of the original purchase we’ll refund the difference. If the item is more expense than the original purchase, then we’ll contact you about the additional charges. (Translation: If your new thing cost less than you’re ol’ thing we’ll put the money back on your credit card. Otherwise you’ll need to green light the added charge.)

Shipping Policies

Shipping cutoff dates are estimates based on expected delivery dates of each service. Most orders leave our warehouse within 24-48 hours but we cannot guarantee delivery times using ground shipping. We use USPS Priority with Delivery Confirmation for ground shipping in most cases, which is a 2-3 day service but USPS does not guarantee this. If you need to have your product guaranteed to be delivered by a certain date, please use our expedited shipping methods.

Free Shipping Policy

Free Shipping qualifying offer is applicable to the United States using Ground Shipping service only. Additional charges may apply for alternative shipping methods and delivery locations.

Why Boozin' Gear

  • Best Order Fulfillment. 98% of all orders are ready to ship within 24 hours of your order. (Beat That!)
  • More Brands, More Products Than the Other Guys. (Go Ahead! Count 'em!)
  • Best Returns Policy in the Biz. See our Fits Right Guarantee (Doesn't Fit? Send it back!)
  • 21,271 Happy Customers Served Since 2004 (you'll make it 21,272!)

What People Are Saying

  • "I really appreciate you're extra effort in getting this Budweiser shirt shipped the same day ... so late in the day... it had to be there for Father's day or else i'd be worthy of a line from "Sh*t my dad says". - Sam A., Boston, MA.
  • "Wow! U were right! I was he hit of the bash with my german beer maiden beer costume! Next year? Frisky Fraulein!" - Jackie D., Tempe, AZ
  • "Thanks for the lounge pants recommendation for a valentine gift idea. She wore them for 5 min. :). 2nd best valentines day gift ever!" - James B., Louisville, KY
  • "It didn't fit. I hate that. But thanks for the make good on shipping, refund and return. I'll be back." - Jose C., Ft. Worth, TX.